Car dealers across the United States are now turning to artificial intelligence (AI) tools to help run their showrooms and service departments better. Many dealers want to use technology that can make work faster, help customers more, and support staff to deal with daily tasks.
The National Automobile Dealers Association (NADA) works for many car and truck dealers across the U.S. It has seen that most of the dealers are now interested in using AI. Many dealers are attending technology events to learn about new AI tools related to their business. These tools are meant to help dealers answer customer questions, schedule service appointments, and manage sales tasks in smarter way.
At industry shows and meetings, companies are introducing new AI assistants that can do things like talk with customers, answer phone calls, and help to book vehicle service. For example, some systems can pick up phone calls any time of day so customers don’t have to wait or get voicemail. Other AI platforms can send personalized text messages or help a buyer find the right car online.
One major change is using AI agents instead of just basic software. These agents do more than simple tasks like they can think by reading data and take decisions. It helps dealers to deal with people who want to buy cars or get service. Some tools also organize information so staff can focus on talking to customers instead of doing additional work.
Many dealers see major benefits from AI. These tools can help improve customer experiences, reduce missed sales opportunities, and free workers from time-consuming chores. At the same time, dealers are still learning the best ways to use AI so it truly helps their business. Some worry that if the tools are not operated properly, they can confuse customers or give wrong answers.
Experts say that AI is not here to replace people but to help them. AI can deal with routine tasks, while human staff handle the parts of the job that need real conversation and judgment. As the technology grows, dealers hope AI will become a regular part of the Auto industry.
In the coming years, more dealerships are expected to bring in AI tools. These tools could help them keep customers happy, run operations more smoothly, and compete in a fast-changing market where technology plays a big role. Dealers believe that smart AI systems will be a valuable tool to run their businesses better in the future.